Important Questions To Ask While Choosing a Cloud Service Provider

About Cloud Service

The movement of your business operations like the local storage or email to the cloud service does cut a lot of the cost. It also eliminates the need for the on-premise IT infrastructure and hardware while streamlining the workflow.

It does make things easier for the employees who are working remotely as well. The remote workers can easily do the reporting of duty, do online collaboration, and do the accessing key information.

The most important aspect of this remote culture is the ability that it gives to concentrate on the business that is at hand and the IT concerns like security have not been handled by the businesses themselves as the cloud-based services do all the work.

Whether it be maintenance, backup or support, all of it is the job of the cloud service provider. There are so many companies that offer the cloud service computing services that it gets confusing for the businesses at times and challenging as well.

The cloud computing services are considered a game changer for most of the industries including the accounting industry. Therefore, you need to be ready with these important questions that you need to ask to the cloud service provider so you choose the right one.

1. What cloud services do they provide?

When you understand your needs for cloud service computing then it will become crystal clear what type of services you are going to choose. This statement is from the author of Cloud service Computing for Small Business, Nicholas Bessmer.

There are a number of software-based cloud services like google drive for the storage of data like photo, video and document online. The use of QuickBooks Hosting for online accounting and also for online customer relationship management there is Salesforce.

If there is the need of storage for more than the basic data then there are a lot of vendors who offer a range of cloud service computing services for general purpose. It can include IT networking infrastructure that can be accessed on-demand to virtual servers, software and applications. If we take examples then there is GoGrid, Amazon Web Services and SmartCloud Enterprise by IBM.

2. What is their pricing structure?

As per the general manager of an internet and mobile data security provider AVG Technologies in Amsterdam, Mike Foreman, you should only be paying for what you use. You need to be aware of the large upfront costs that are not the norm for cloud vendors that are reputable according to him. The pricing scheme should work in the pay-as-you go method and should have the option of adding services as per need.

The charges can be annually, semi-annually, monthly or hourly which totally depends upon the service provider. The pricing of cloud computing services can drastically change from one vendor to another as it can be as high as $100 a month per user and at the same time be as low as $1 per month a user. The charges mainly depend upon the needs of the company.

3. How secure is their cloud?

The most important aspect of a cloud service should be the security of it as all the critical data gets stored on the server of some third party application. There needs to be certain standard security measures which need to be updated constantly. You need to be absolutely comfortable with the security of your cloud vendor for the business to run in a safe and efficient manner.

The security features that you should be looking for are multi-factor user authentication, firewalls,  detection of anti-virus, security audits regularly and data encryption. It is also important to know who will be able to access files in the cloud, and how the service provider is going to fish out the cybercriminals or potential cybercriminals and thieves with their protocols.

4. What happens if my data gets lost?

On the off chance your cloud supplier accidentally deletes or loses your important information, you need to understand how the problem would be solved. Make sure to question: What provisions are within the company’s Service Level Agreement (SLA) that address potential information losses? Can the supplier compensate you for losses? What information redundancies will it have there to mitigate the risks of information of knowledge or information loss? It is also vital to ask if the corporate has experienced any important problems ensuing from the loss of client data.

5. What client support services do they offer?

Without exception, technical support ought to be out there to you on-line or by phone twenty four hours on a daily basis, every day, together with holidays.

You should additionally inquire concerning the typical response and customer support time, and whether or not you will be interacting with knowledgeable engineers or client service representatives reading scripts after you decide the client facilitates the line or uses a live chat feature.

6. Can their cloud scale up to meet my business needs?

As your business grows, then your cloud storage needs change and you need to be sure that you are selecting a versatile cloud supplier. Decide what further storage capability and alternative services are offered over time and how much it costs. If you intend to increase your workers, you’ll want to create more space that you just will simply add further users to your account.

7. What is their downtime?

Downtime is once a cloud supplier is inaccessible to users via the web for a certain amount of time. But when you ask them their downtime, naturally, the most effective answer to the present question is that never.  However, even the most popularly known cloud suppliers often experience periods of downtime, as Amazon recently did throughout the associate outage that took down Netflix.

Because cloud outages are not quiet and expensive for your business, it is best to settle on a supplier with as few as possible. Some vendors post their period of downtime history logs online. If not, make sure to ask for a cloud provider’s logs.

8. How will I start setting up things?

Once you select and sign with a cloud supplier, the following step is often to log in to your user dashboard and start configuring your account and adding workers as users. Some cloud vendors can walk you through the way to install and originate their services, whereas others, like Amazon and Google, merely offer online introductory guides.

9. How will I get access to the company cloud?

You should be able to access your business info within the cloud from anyplace at any time via the internet just by signing into your provider’s login page. You’ll be able to use any device to log in, whether it be your laptop computer, smartphone or tablet.

Author Bio –

Elena Smith is a career-oriented woman and passionate content writer. She is knowledgeable in areas including the latest technologies, Quick Books Hosting services, cloud computing and Cloud accounting. When it comes to writing she has the ability to stamp out gobbledygook and makes business blogs understandable and interesting.

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